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Terms & Conditions
Welcome to The Roller Moller’s website. By purchasing products from our site, you agree to the following terms and conditions, which apply to all purchases, deliveries, and returns.
1. General Information
These Terms and Conditions (“Terms”) govern the sale of products on this website, owned and operated by The Roller Moller, registered at 23 rue Henri Entringer, Howald in Luxembourg. For inquiries, please contact us at contact@therollermoller.com or +352661833003.
2. Products and Availability
Our rolling boxes are crafted with care, and every effort is made to depict them accurately. Please note that slight variations in color or finish may occur. All products are subject to availability, and we reserve the right to modify or discontinue items without prior notice.
3. Pricing and Payment
All prices are listed in Euro (€) and include VAT. Payment can be made using Visa, MasterCard, Discover, American Express, and PayPal. Prices are subject to change, but confirmed orders will remain at the price paid at checkout.
4. Order Confirmation
Upon placing an order, you will receive an email confirmation. Orders are considered accepted only upon confirmation. We reserve the right to reject or cancel any order if issues arise with payment, availability, or other circumstances.
5. Delivery and Delivery Delays
Delivery Times
We strive to dispatch orders promptly. Estimated delivery times will be provided at checkout, though they are not guaranteed.
Delays
While we aim to meet our delivery estimates, delays may occur due to external factors, including customs, logistics, or other circumstances beyond our control. We are not liable for delays caused by third-party services.
Risk of Loss
Once the product is delivered to you or a designated recipient, the risk of loss or damage transfers to the buyer.
6. Right of Withdrawal and Returns
Right of Withdrawal
In compliance with EU regulations, customers may withdraw from the purchase without reason within 14 days of receiving the product. To initiate a return, please contact us at contact@therollermoller.com
Return Process
Returned items must be in original condition and packaging. The buyer is responsible for return shipping costs, except for faulty items.
Refunds
Refunds will be processed within 30 days upon receiving and inspecting the returned item. Original shipping fees are non-refundable.
7. Faulty Products and Warranty
Faulty Products
If you receive a product with a material defect, please contact us within a reasonable time frame and provide supporting evidence (e.g., photos). Eligible items may be repaired, replaced, or refunded.
Warranty
A two-year legal warranty of conformity applies to products sold in Luxembourg, covering material defects and manufacturing faults. Please report any warranty issues as soon as possible.
8. Limitation of Liability
To the fullest extent permitted by Luxembourg law, The Roller Moller shall not be liable for any indirect damages, including loss of revenue, arising from product misuse. Our liability is limited to the purchase price of the product.
9. Governing Law and Jurisdiction
These Terms are governed by the laws of Luxembourg. Any disputes arising from these Terms or the purchase of products shall be subject to the exclusive jurisdiction of Luxembourg courts.
10. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy, which details how we handle your personal data in accordance with the GDPR.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and continued use of our website after updates indicates acceptance of the revised Terms.
12. Contact Us
For any questions or assistance regarding our Terms and Conditions, please contact us at:
• Email: Contact@therollermoller.com
• Phone: +352661833003
1. General Information
These Terms and Conditions (“Terms”) govern the sale of products on this website, owned and operated by The Roller Moller, registered at 23 rue Henri Entringer, Howald in Luxembourg. For inquiries, please contact us at contact@therollermoller.com or +352661833003.
2. Products and Availability
Our rolling boxes are crafted with care, and every effort is made to depict them accurately. Please note that slight variations in color or finish may occur. All products are subject to availability, and we reserve the right to modify or discontinue items without prior notice.
3. Pricing and Payment
All prices are listed in Euro (€) and include VAT. Payment can be made using Visa, MasterCard, Discover, American Express, and PayPal. Prices are subject to change, but confirmed orders will remain at the price paid at checkout.
4. Order Confirmation
Upon placing an order, you will receive an email confirmation. Orders are considered accepted only upon confirmation. We reserve the right to reject or cancel any order if issues arise with payment, availability, or other circumstances.
5. Delivery and Delivery Delays
Delivery Times
We strive to dispatch orders promptly. Estimated delivery times will be provided at checkout, though they are not guaranteed.
Delays
While we aim to meet our delivery estimates, delays may occur due to external factors, including customs, logistics, or other circumstances beyond our control. We are not liable for delays caused by third-party services.
Risk of Loss
Once the product is delivered to you or a designated recipient, the risk of loss or damage transfers to the buyer.
6. Right of Withdrawal and Returns
Right of Withdrawal
In compliance with EU regulations, customers may withdraw from the purchase without reason within 14 days of receiving the product. To initiate a return, please contact us at contact@therollermoller.com
Return Process
Returned items must be in original condition and packaging. The buyer is responsible for return shipping costs, except for faulty items.
Refunds
Refunds will be processed within 30 days upon receiving and inspecting the returned item. Original shipping fees are non-refundable.
7. Faulty Products and Warranty
Faulty Products
If you receive a product with a material defect, please contact us within a reasonable time frame and provide supporting evidence (e.g., photos). Eligible items may be repaired, replaced, or refunded.
Warranty
A two-year legal warranty of conformity applies to products sold in Luxembourg, covering material defects and manufacturing faults. Please report any warranty issues as soon as possible.
8. Limitation of Liability
To the fullest extent permitted by Luxembourg law, The Roller Moller shall not be liable for any indirect damages, including loss of revenue, arising from product misuse. Our liability is limited to the purchase price of the product.
9. Governing Law and Jurisdiction
These Terms are governed by the laws of Luxembourg. Any disputes arising from these Terms or the purchase of products shall be subject to the exclusive jurisdiction of Luxembourg courts.
10. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy, which details how we handle your personal data in accordance with the GDPR.
11. Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be posted on this page, and continued use of our website after updates indicates acceptance of the revised Terms.
12. Contact Us
For any questions or assistance regarding our Terms and Conditions, please contact us at:
• Email: Contact@therollermoller.com
• Phone: +352661833003