Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
Here, you’ll find answers to the most common questions about ordering, shipping, returns, and more. We aim to make your shopping experience as smooth as possible, so if you have any additional questions, don’t hesitate to reach out to our customer service team. We’re here to help!
Ordering
We accept Visa, MasterCard, Discover, American Express, and PayPal. Additionally, if you're an Apple Pay user, you can check out using Apple Pay through your Safari browser on an iPhone, iPad, or desktop.
You can enter your discount code during the checkout process. On desktop, the discount code field is located on the right-hand side of the order summary, while on mobile, it’s at the top of the page.
We dispatch orders as soon as they are received. Standard EU delivery typically takes 3–7 business days after dispatch. Delivery times are estimates and delays may occur. For delivery outside the EU, email contact@therollermoller.com.
A pre-shipment status may mean the carrier has not yet scanned the parcel. Check your tracking link for updates and contact contact@therollermoller.com if you need help checking its status.
If your shipment is lost, stolen or damaged, contact contact@therollermoller.com with your order number and details so we can investigate. For damaged or defective products, see our Refund and Return Policy.
shipping
Free standard shipping within the EU. Outside the EU? Email contact@therollermoller.com for delivery enquiries.
All orders are packaged and sent from our HQ in Luxembourg.
We dispatch orders as soon as they are received. Standard EU delivery typically takes 3–7 business days after dispatch. These are estimates, and delays may occur. For delivery outside the EU, email contact@therollermoller.com.
Not to worry. If you've ordered a gift and are sending directly to your recipient, please note that we do not include receipts (or invoices) in the shipment. All that is included is a thank you card that also includes notes about how to handle returns or (in a rare event) report damages or defects.
We deliver within the EU. For delivery outside the EU, email contact@therollermoller.com.
Depending on your country’s import regulations, your order may be subject to customs fees, duties, or taxes upon arrival. These additional charges are not included in the purchase price or shipping costs, and they are the responsibility of the buyer. We recommend checking with your local customs office for more information on potential fees before placing an order.
Product
No, there is no secret compartment in The Roller Moller. What you see is what you get; honest, functional design with no hidden gimmicks.
We’ve written a detailed blog post on how to care for your wooden box. Check it out here:
👉 wooden box cleaning and care guide
The box has a magnetic lid. We do not make a tested odor-proof or odor-reduction claim.
Check the dimensions of your chosen box against your luggage space. Keep watches, keys, jewelry and other personal accessories securely packed to prevent movement during travel.
Yes. The Roller Moller features a modular layout that keeps your personal accessories organized and easy to access.
Absolutely. The magnetic lid ensures a smooth and quiet experience, with no loud clicks or creaky hinges.
Compact and Grand are made from solid walnut, with natural grain that varies from box to box. Follow our care guide to maintain the wood.
Use the compartments for watches, keys, jewelry and personal accessories. Check the dimensions and included contents of the Compact walnut valet box or Grand walnut storage box to choose the size that suits your needs.
A solid walnut box can be a practical gift for someone who appreciates wooden craftsmanship and an organized desk. Compare the product photos and external dimensions to choose a suitable size.
Every unit is hand finished with care and quality checked before shipping, designed in Europe with attention to detail and functionality.
Returns
To request a return, email contact@therollermoller.com with your order number and reason within 30 days of receiving your order. Items must be unused, in original condition and original packaging, with proof of purchase. We do not offer direct exchanges: follow the return process and place a new order for the desired item. See our Refund and Return Policy for eligibility, shipping costs, exclusions, and damaged or defective items.