Refund Policy for TheRollerMoller

At TheRollerMoller, we are committed to providing high-quality products and customer satisfaction. If for any reason you are not fully satisfied with your purchase, we are happy to assist you with a refund under the following terms:

1. Eligibility for Refund
Refunds are available for items purchased directly from TheRollerMoller website. To be eligible for a refund:

The product must be returned within 30 days of the purchase date.
The product must be unused, in its original condition, and in the original packaging.
A receipt or proof of purchase must be provided.

2. Non-Refundable Items
Certain items are non-refundable, including but not limited to:

Products that have been personalized or customized.
Gift cards or downloadable content.

3. Refund Process
To request a refund:

Please contact our Customer Service team at Contact@therollermoller.com within 30 days of receiving your order.
Provide your order number and the reason for the return.
If your return is accepted, we will provide you with instructions on how to return the product.
Refunds will be processed to the original payment method and may take 7-10 business days to reflect in your account.

4. Shipping Costs

Shipping costs are non-refundable unless the product is defective or the return is due to an error on our part.
Customers are responsible for return shipping costs unless otherwise specified.

5. Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at Contact@therollermoller.com. We will arrange for a return and issue a full refund or replacement.

6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

7. Changes to This Policy
We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page, and the updated policy will apply to all orders placed after the date of posting.